Privacy Policy

Effective date: 2nd November 2022

1. We respect your privacy

Nicky Hammond Coaching (we, our or us) is committed to protecting privacy in relation to your personal information. Our Privacy Policy tells you how we collect, hold, use and disclose any personal information, which is information identifiable as being about you. 

Please read this Privacy Policy before you provide personal information and contact us if you have any questions, our contact details are at the end of this policy. If you provide personal information then you are taken to have agreed to the Privacy Policy and to our Website Terms of use, also on our Website. If you don’t agree with our Privacy Policy, then do not provide personal information. 

We may update this Privacy Policy from time to time. The most current version will be posted on the Nicky Hammond Coaching website: (Website) and will be effective from the date of posting. Where we refer to the Privacy Act in this Policy we mean the Privacy Act 1988 (Cth).

2. What personal information we collect and hold

The types of personal information we collect and hold will vary depending on your dealings with us. We may collect and hold any or all of the following types of personal information:

a) your name, email address, residential and postal addresses, telephone number and other contact details;

b) your position, title, profession or occupation, work history and related details;

c) the name of any company you own or are employed by;

d) details relating to your use of our products and services;

e) health, medical, criminal background and financial information collected in the context of pre-employment screening/checks;

f) your date of birth and driver’s licence number if required; and

g) other personal information you provide to us.

From time to time, you may provide us, and we may collect from you, the personal information of a third party. Where you provide the personal information of third parties, you agree that you will ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.

3. How we collect your personal information

Nicky Hammond Coaching collects your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in the following ways:

a) through your access to and use of our Website including contact forms;

b) when you email us;

c) during conversations with you;

d) through your participation in our courses;

e) when you apply for a job with us, including through pre-employment screening/checks;

f) when you subscribe to receive communications from us;

g) when you complete one of our surveys;

h) in the course of us providing you with a requested product, service or benefit; or

i) when you have other dealings with us.

We may also collect personal information from third parties including:

  • business partners we collaborate with;
  • in connection with pre-employment screening checks;
  • third party companies such as credit reporting agencies, law enforcement agencies and government entities; and
  • your representatives (including legal representatives).

4. Why we collect, hold, use and disclose your personal information

General: Nicky Hammond Coaching collects, holds, uses and discloses personal information for a variety of different purposes relating to our functions and activities, which include:

a.          to establish and maintain our relationship with you, and provide you with information to enable you to remain in contact with Nicky Hammond Coaching;

b.          to provide the products or services you have requested from us;

c.           to process any payments you make to us;

d.          to provide you with access to any protected areas of our Website;

e.          to process and respond to your enquiries and any complaints;

f.            to perform our internal and external administrative functions;

g.          to notify you of, and register you for, our events and promotions;

h.          to conduct surveys;

i.            to assess the performance of our Website and to improve the operation of the Website, and for other data analytics purposes;

j.            to assist us to make our services and products more useful to you;

k.           to conduct due diligence;

l.            to enable us to perform any duties we owe to you and to otherwise enable us to perform our business activities and functions;

m.         any other purposes described to you at or around the time of collection;

n.          purposes to which you have provided your consent;

o.          to enforce our legal rights and obtain professional advice;

p.          to comply with industry standards and our policies; and

q.          as required or authorised by law or a court or tribunal order.

Direct Marketing: Where we have your consent or are otherwise permitted by law to do so, Nicky Hammond Coaching may also use and disclose your personal information to send direct marketing to you from Nicky Hammond Coaching and its related parties. The direct marketing may relate to:

a) our products and services;

b) the products and services of other parties;

c) promotions run by us or other parties; or

d) other new developments we believe may be of interest to you.

You may opt-out of receiving this direct marketing from Nicky Hammond Coaching through the unsubscribe function that will be available to you with each direct marketing communication.

5. If personal information is not provided

You do not have to provide us with any personal information however, if you do not do so, this may limit the assistance we are able to provide you. For example, we may not be able to complete a transaction you have entered into, finalise payment for a product or service you have ordered or supplied, consider or process an application you have made, provide a product or service you have requested, accept or validate your entry in a promotion or contact you in connection with the promotion, tailor, optimise or enhance your use or experience of our Website, respond to your queries or complaints or otherwise handle your enquiries, process your job application or otherwise provide you with the products, services or benefits you have requested.

6. Disclose of your personal information

Nicky Hammond Coaching may disclose your personal information to third parties who we engage to assist in performing our business activities and functions, including those who help to provide our products and services to you. The third parties we may disclose your personal information to include:

a) our personnel;

b) our suppliers;

c) couriers and delivery contractors;

d) marketing consultants and promotions companies;

e) professional advisers such as accountants, solicitors, business advisers and consultants;

f) government bodies and regulatory authorities;

g) credit reporting agencies or bodies;

h) companies that we plan to merge with or be acquired by or who may invest in us; and

i) payment processors, debt collectors, web hosting providers and IT service providers.

7. Security and protection of your personal information

Nicky Hammond Coaching stores personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure. When we no longer need your personal information, we take reasonable steps to destroy or permanently de-identify the information.

8. You can access and correct your personal information

Nicky Hammond Coaching will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email or at the address detailed below. At your request, Nicky Hammond Coaching will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act applies. We may charge reasonable fees for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information. We will promptly acknowledge and investigate any complaint about the way we manage personal information.

9. Digital Technology

We and third parties may use digital technologies such as cookies, location services, web server logs and web beacons in connection with Nicky Hammond Coaching’s Website and other online services. Some of these technologies may operate without collecting or using any personal information. Please note this privacy policy applies to our collection, use, disclosure and storage of personal information only.

The Website may use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. Other technologies we use include web beacons. We allow cookies and other digital technologies to be used so that your preferences for a particular site can be stored, to improve your browsing experience; and to help tailor advertising and promotions to you. Information is generated whenever a page is accessed on the Website that records information such as the time, date and specific page. We may collect such information for statistical and maintenance purposes that enables us to continually evaluate our Website’ performance.

We may use cookies and other technologies in connection with the Website and digital marketing initiatives, for example in relation to online behavioural advertising, surveys and website analytics and email campaign tracking. Your browser may allow you to turn off or disable cookies and certain other technologies. Please note that if you turn off or disable these technologies, you may not be able to experience the full functionality of our Website and associated services.

10. Varying the Policy

We may, at any time and at our discretion, vary the Privacy Policy by publishing the variation or new Policy on our Website. The most current version will be posted on the Website and will be effective from the date of posting. We recommend you check our Website to ensure you are aware of our current Policy. Content is subject to change without notice.

11. How to contact us or make a complaint

If you have any questions about our Privacy Policy, if you wish to update information we hold about you, or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

The Privacy Officer
The Trustee for Bal Gan Yong Trading Trust trading as Nicky Hammond Coaching
ABN 20 291 498 071
Email: [email protected]

Nicky Hammond Coaching will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations. If our response to your complaint does not address your concerns to your satisfaction, you may have the right to make a complaint to a competent regulator. In Australia this is the Office of the Australian Information Commissioner:


Effective: 3 March 2021